Shipping policy

At VAYLA, we do everything we can to process your order as quickly and carefully as possible. Below you’ll find all the information about processing time, shipping, and important exceptions.

 

Processing Time and Production

Order Processing

Processing time may vary depending on the type of product ordered.

In-Stock Products
All orders are subject to a distinct processing time, excluding the time it takes for a shipment to reach its destination once it has been picked up by the courier from our processing center. The processing and shipping time for orders is from 0 to 1 day, Monday to Saturday.

Made-to-Order Products
Most of our items are only produced after the order is placed. The production time is approximately one week before shipping.

Total delivery time = production time + shipping time

Note: All delivery times are estimates and may vary due to factors such as customs clearance, local holidays, or unforeseen delays. 

 

Order Status and Tracking

Once your order is processed, we’ll send a shipping confirmation and tracking number via email.

• If no info appears when clicking the link, wait 24 hours — the status often only updates after the first scan.
  
  

• During high-traffic periods (holidays, bad weather), processing and shipping times may be longer.
  
  

 

Shipping Times by Region

The times below do not include production/processing time:

 

Changing the Shipping Address

Made a mistake in your shipping address?
Please contact us as soon as possible, before the package is shipped.
Once the package is dispatched, we can no longer change the address.

 

Shipping Issues

We do our best to ensure every package arrives on time and in perfect condition.
However, once it leaves our warehouse, our control is limited.

We are not responsible for lost or stolen packages, but we’re happy to assist if there’s an issue. Before contacting us:

➤ If the package status is "Delivered":

• Check with neighbors, housemates, or the building manager — they may have received the package.
  
  

• If delivery was marked within the past 24 hours, wait another day — sometimes couriers mark packages as delivered in advance.
  
  

• If it still hasn’t arrived after 48 hours, contact us.
  
  

• Note: If delivery is not confirmed within 7 days, our system will automatically mark the order as "Completed."
  
  

➤ If the package is "In Transit":

• The courier might be delayed — if the status was updated within 2–3 days, please wait a bit longer.
  
  

• You may also contact the courier directly for the most up-to-date information.
  
  

➤ If the package is "Awaiting Delivery":

• Contact the shipping provider — delays may be due to weather or technical issues.
  
  

If these steps do not resolve the issue and the courier cannot help, please write to our customer service — include your order number and details, and we’ll try to assist.

 

Cancellation Terms

Please note that once an order has been placed, it cannot be canceled or modified.

We use an automated processing system to ensure orders are handled and shipped as quickly as possible. As a result, orders are sent to our fulfillment team immediately after payment is confirmed, and we are unable to make changes or stop the process.

We kindly ask that you double-check your order details before completing your purchase.

Orders Purchased using Voucher

Please note that orders paid for using vouchers are non-returnable and non-refundable.

By using a voucher, you agree to these terms and acknowledge that such purchases cannot be canceled, returned, or refunded under any circumstances.

Customs and Import Duties

All orders are shipped on a DDU (Delivered Duty Unpaid) basis — meaning customs clearance and any import taxes are the responsibility of the buyer in the destination country.

Important to know:

• If the buyer refuses the package due to customs charges, return and handling costs will also be the buyer's responsibility.
  
  

• Customs regulations prohibit us from marking packages as “gifts” or declaring a lower price than the actual sale price.
  
  

Need Help?

If you have questions about this policy, contact us at:

support@thevayla.com